At Lux Chandelier, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to request a return or refund in accordance with our return conditions.
Returns
Products may be returned if they are unused, in their original condition and packaging, and suitable for resale. Items that have been installed, damaged or modified after delivery may not be eligible for return.
Return Requests
To request a return, please contact us with your order details and information about the reason for the return. We will provide further instructions regarding the return process.
Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect product, please contact us as soon as possible. We may request photographs or other information to assess the issue and arrange an appropriate solution.
Refunds
Once a returned item has been received and inspected, we will confirm whether the refund is approved. Approved refunds will be processed using the original payment method where possible.
Non-Returnable Items
Certain products may not be eligible for return due to their nature or because they have been specially ordered or made to specification. Any applicable restrictions will be communicated before purchase.
Contact
If you have any questions about returns or refunds, please contact us before sending an item back.